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Shift Leads Team Lead
Қала :
, Kazakhstan,
Компания :
Wolt
Жалақы :
Табылды :
18 days ago
Сипаттама
Job Description Are you an experienced support professional? Do you have the ability to lead a team and inspire a high-quality standard of service? If this sounds like you, then we’d love to chat! Role Background As a result of how quickly are Support Team has grown we're now looking for a new Support Shift Lead to take responsibility for customer, restaurant and courier partner support and monitoring during a support shift. Therefore, you’ll need to be comfortable with leading by example and raising the bar of the service we provide. You will be working together with other key Support stakeholders in Kazakhstan to develop strategies to improve customer service experience- and satisfaction, while creating engaged customers. In addition, you will work to resolve escalations other incidents on a daily basis. What you'll be doing Supervising our amazing support team during shifts - you will ensure efficient operation and a good customer experience. Being the cheerleader of the team - motivating, engaging and ensuring our support associates are enthusiastic and engaged. Sharing feedback either with your shift lead during the shift or passing on necessary feedback to your Support Lead. Solving issues in which the team needs help and managing workload, efficiency, office duties, and keeping an eye on everyone's well-being. Being proactive - whether that’s before, during or after your shift. You’ll be forward-thinking! As a team, we do common things uncommonly well. Qualifications Soft skills You are an ambitious and motivated colleague who can create an energetic and happy environment during shifts You are a proactive team player and a true doer You have excellent communication and leadership skills You are organizational and have great time-management skills You are good at making decisions and have great communication skills You are able to give valuable and effective feedback on time Technical skills You have proven work experience as In-Charge (not limited to the “In-Charge” program) You have in-depth knowledge of performance metrics (KPIs) You have analytical skills and are able to proceed daily data You have at least 6 months of experience working in Wolt Support You have at least 3 months of SiMo experience You are fluent in Russian, Kazakhstan and English Ravelin, Looker and any other platform knowledge is a strong plus!
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