... to end users, resellers and service partners and service dealers, when appropriate Monitor product ... Experience in managing 3rd party service providers, ideally in IT or electronics sector, is beneficial ...
... execution of requests by all IT services in accordance with the accepted SLA OLA Monitors the performance of the technical support service, implements measures to improve efficiency ...
... execution of requests by all IT services in accordance with the accepted SLA OLA Monitors the performance of the technical support service, implements measures to improve efficiency ...
... , and work together with other IT teams to restore normal IT service in accordance with SLA targets. ... minimum 2 years’ experience in IT Service Delivery area in support role. ...
... and their integration with underlying IT systems, allowing you to effectively ... solutions that address their unique IT audit requirements. Proactive and adaptable ...
... cost-effective customer-focused service for end-users. Monitor the ... of SLAs. Benchmarks IT suppliers’ offerings and ensures appropriate ... of details the IT Reporting requested by HQ Ensure that all local applications and IT equipment are inventoried in the ...
... understanding of business processes and IT landscape, identifying IT risks and relevant IT controls (general IT controls and IT application controls) Extract and analyse ... , Economics, Finance Passion of IT, information security, data analytics Good ...
... organization of IT services in accordance with ITSM ITIL practices; Experience in working with information technology management systems and customer service (ITSM); Experience with service quality management and user expectations ...
... customers, development and implementation of IT service sales. Service support for the companys partners ... presents and awards, years of service bonuses; Special prices for the ...
... customers, development and implementation of IT service sales. Service support for the companys partners ... presents and awards, years of service bonuses; Special prices for the ...