... procedures, business requirements and IT Service Delivery Strategy taking into account ... on improvement opportunities in IT Service Delivery, ensure applicable quality management methods are used in delivery of IT services. Establish, enforce and maintain ...
... migrations. Vendor Management: Interfacing with IT vendors and service providers to procure hardware, software ... and Problem Resolution: Responding to IT incidents, service disruptions, and security breaches in ...
... to end users, resellers and service partners and service dealers, when appropriate Monitor product ... Experience in managing 3rd party service providers, ideally in IT or electronics sector, is beneficial ...
... work together to restore normal IT service operations as quickly as possible. Update the customer and IT group on progress, close tickets ... 2 years relevant experience in IT Service Delivery area in support role. ...
... and departments (Finance, Marketing etc.) IT Support Service Desk (general assessment and evaluation, ...
... to the defined plans. Perform IT systems update and upgrade tasks. Inform Service Support Section Head and IT Services and Telecommunications Manager in ...
... working with a global IT partner. REQUIREMENTS SAP background in CRM (Customer Relationship Management) moduleUnderstanding and experience in CRM Service master and transactional data: Service Contract, Quotation, Service Order, Equipment Master, Serial ...
... and their integration with underlying IT systems, allowing you to effectively ... solutions that address their unique IT audit requirements. Proactive and adaptable ...
... cost-effective customer-focused service for end-users. Monitor the ... of SLAs. Benchmarks IT suppliers’ offerings and ensures appropriate ... of details the IT Reporting requested by HQ Ensure that all local applications and IT equipment are inventoried in the ...
... organization of IT services in accordance with ITSM ITIL practices; Experience in working with information technology management systems and customer service (ITSM); Experience with service quality management and user expectations ...