IT On-Site Support Engineer

Қала : , Atyrau,
Компания : International company
Жалақы :
Табылды : 24 days ago

Сипаттама

IT On-Site Support EngineerLocation: AtyrauShift 7/7 Competences: Technical: •ITIL-processes knowledge: Able to articulate the vision for the IT processes used in work: Change Management, Incident Management, Request Fulfillment, Asset & Configuration Management; •Network and Infrastructure: Able to identify and provide initial diagnosis of network connection issues by using troubleshooting utilities. Has knowledge of Video Conferencing and Collaboration environment, Audio and video systems and equipment. •VC&C: Has practical knowledge of using Audio Visual and Video Conferencing equipment based on various technologies like Tandberg, Polycom, Cisco, etc. EUC equipment: Able to install and maintain equipment, provide diagnosis of hardware problems; •Network and Infrastructure: Able to identify and provide initial diagnosis of network connection issues by using troubleshooting utilities. Has knowledge of server environment, e.g. virtualization, backup systems, etc. •Microsoft products and technologies: Has knowledge of software products e.g. Operating system, Office suites, Server family, tools: MS Active Directory and Exchange tasks management; •Third-party software: Knowledge of installation and troubleshooting of office environment applications; •Good communication skills (English, Russian, Kazakh languages) Requirements:•Higher professional (technical or engineering-economical) education •At least 5 years of experience in IT services, working in complex IT environment on engineer, senior engineer or supervisor roles

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