International company in the field of balanced nutrition
Обязанности:
- Educate, coach and provide guidance to Independent Members, so IM can promote/conduct their business in a manner that is ethical and fair; conducting trainings/presentation at business events /distributors/members meetings, provide coaching by phone conversation and/or in person, participating S&P meetings, revision of distributor/member materials and ethical quiz.
- Processing complaints from IM/customers/internal & external parties by answering incoming calls, emails, written forms/letters, inquiries and record in the corporate system in accordance with SLA.
- Responsible for the overall assigned case file handling procedure includes but not limited to manage case file in MPC system, research, investigate, documentation as well as oral/written/face-to-face communication with company staff to resolve the issues and possibly dealing with legal and external parties.
- Be accountable and handle case file in timely manner and within the set SLA; keep the Manager be informed on the progress and escalate as appropriate.
- Be knowledgeable and updated with the internal Rules of Conduct, Business Marketing Plan, intellectual property rights and local regulatory requirements in order to support IM’s inquires and coach IM to conduct business in compliance with internal and external rules/laws.
- Perform proactive research to minimize potential violations related to IM’s business activities includes but not limited to review internet, social media and/or any media, generate internal reports to analyze trends of IM’s activities, purchasing products from suspicious channels and/or work with external agencies.
- Processing and coordination of Mystery Shopper visits and investigations in responsible regions.
- Cooperation with employees in order to support local business ethical development, join and react in staff’s claims in chats.
- Report and present MPC activities and local issues upon management request.
- Complete all clerical responsibilities associated with case files or team’s duties includes but not limited to letter correspondence, emails, calls, prepare report and filing.
- Attend and support member corporate events as directed.
Требования:
· Bachelor’s degree in a relevant field.
· Customer service experiences.
· Minimum one year on the position of Advisor
· Stress-resistant; able to stay calm, positive and professional under pressure.
· Multitasking - able to handle number of different tasks, then organize and prioritize for the best results.
· Adaptive - able to deal with ambiguity, can effectively cope with changes.
· Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information.
· Strong fact finding and follow-through skills.
· Readiness to business trips.
· Excellent call handling or retail customer service skills.
· Excellent verbal and written communication skills.
· Good knowledge of MS office.
· Multilingual, good command of the English language (Advanced).
· In a position of policies/guidelines bounded environment which requires resolving problems in a day-to-day operations.
· Experience in multi-level marketing or compliance, investigation based or legal related field is a plus.
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