Specific Duties and Responsibilities:
Act as first and continual point of contact for prospective families from enquiry through to the enrolment of new students at the school;
Organise and conduct visits for prospective parents, ensuring the maintenance of high quality customer care at all times;
Effectively participate in initiatives to drive student recruitment and enrolment opportunities;
Be aware of our key messages and promises, and ensure these are consistently communicated to potential or existing parents;
Timely record and report on admission.
Work with the CRM system
Provide first and continual point of contact from enquiry to enrollment:
* Responsible for fielding, filtering, and effectively responding to enquiries, received via telephone, email, social media, and in person;
* Provide information and advice to applicants on Admissions from first enquiry through to enrolment;
*Cascade information in a timely manner about students to colleagues, including Academic team, Finance.
Visit management:
* Respond rapidly to drop-in requests for visits;
* Plan in depth for each visiting family and organise relevant and informative school tours, inviting and meeting with key staff as appropriate;
* Ensure up to date product knowledge, by continually reviewing and seeking out information on the school.
Communication and customer service:
* Build and develop strong and positive relations with staff members;
* Develop parent liaison and relationships ensuring that word of
mouth comments are positive;
* Positively represent the school at all times;
* Provide focused and high quality of customer care at all times;
Other duties as assigned.
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