Receptionist
... work experience as a Receptionist, Front Office Representative or similar role Hands-on experience with office equipment (e.g. fax machines ...
Front Office Manager
Қала :
Казахстан, Нур-Султан (Астана), проспект Кабанбай Батыра, 15
Компания :
Astana Development Group (Hilton Garden Inn Astana, ТМ)
Жалақы :
Табылды :
12 hours ago
Сипаттама
Responsibilities:
- Overseeing the daily operations of the front office, including reception, reservations, and guest services.
- Creating and executing seamless check-in and check-out procedures that deliver a warm and efficient welcome for all guests.
- Managing room inventory, ensuring optimal room allocation and maximizing occupancy.
- Training, supervising, and motivating front office staff to deliver exceptional customer service.
- Addressing customer concerns and resolving issues promptly and with a focus on guest satisfaction.
- Ensuring adherence to all company policies, procedures and hospitality standards.
Requirements:
- Minimum of 3 years experience in a front office management or supervisory role in a hotel or resort.
- Degree or diploma in hospitality management or a related field is preferred.
- Excellent organizational and leadership abilities.
- Strong knowledge of hotel operations, reservation systems, and revenue management.
- Impeccable communication and interpersonal skills.
- Experience with Property Management Systems (PMS) and hotel operations software.
Conditions:
- Competitive Salary and Benefits: We offer a comprehensive benefits package that aligns with your expertise and dedication.
- Meals During Shifts: Stay fueled for success with meals provided during your shift.
- Supportive Work Environment: Thrive in a team-oriented environment valuing collaboration and a positive guest experience.
- Professional Development: We invest in your growth with ongoing training and development opportunities to advance your hospitality career.
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