Cтарший агент по работе с VIP-клиентами (Сustomer Service Supervisor)
... of Customer Service Supervisor (Senior Agent, working with Comercially Important Persons). ... ready to replace the senior agent during his absence for a ...
Reservation Agent
Қала :
Казахстан, Алматы, проспект Достык
Компания :
Alterra Inn
Жалақы :
Табылды :
7 days ago
Сипаттама
Responsibilities:
- Supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures
- Attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue
- Recognize a VIP guest and to apply the concerned policies
- Recognize potential clients and to transmit information to the Sales Department
- Maintain a good commercial relationship with all the bookers: guest / company / agencies
- Promote the Accor loyalty programs and the Hotel promotions
- Respect the privacy of the guest and the confidentiality of the information
- Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it
Requirements:
- Fluent English and Kazakh languages
- Experience in a similar position from 1 year
- Knowledge of Opera will be a plus
- Customer orientation, responsibility, attention to the details
- The ability to foster commitment, team spirit and trust
- Strong verbal and written communication
- Ability to work in a multitasking environment
- Desire to develop in hotel industry
Conditions:
- Shift work schedule 5/2, shifts from 9 to 18, from 10 to 19, from 11 to 20
- Managed Hotel of Accor Chain in Almaty City Center
- Lunch
- Trainings and Development
- Career Opportunity
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