Service Team Leader (Apple)

Қала : Казахстан, Алматы
Компания : АСБИС Казахстан
Жалақы :
Табылды : 22 days ago

Сипаттама

About the position:

Service Team Leader plays an important and influential role in the organization and is the primary liaison with management and employees in the UGCIS region, responsible for the quality of service desk services in keeping with the highest Apple standards.

Key responsibilities:

  • Manage service coverage in 7 countries for the Apple brand.
  • Management of the company's service center.
  • Management of service center personnel.
  • Hiring, onboarding, training, new employees.
  • Identification of target customers, development and implementation of IT service sales.
  • Service support for the company's partners and retailers.
  • Oversee RMA parts requisitioning and inventory management through vendors/suppliers.
  • Budget and spare parts inventory management.

Requirements:

  • Hands-on experience managing service centers for at least 5+ years;
  • Proven ability to increase service center sales and profitability;
  • Flexibility, adaptability, ability to work under pressure and meet deadlines in a fast-paced environment;
  • Proven experience in managing people and teams;
  • Confident knowledge of English (B2-C1);
  • Ability to travel periodically to meetings as required;
  • Proven time management skills with proven ability to meet deadlines;
  • Strong analytical and problem solving skills.

We offer:

  • Location – Almaty, Tbilisi, Kyiv;
  • Opportunity to work for a financially strong, fast-growing multinational company;
  • Constant interaction with global teams of professionals;
  • International career opportunities;
  • Access to continuous professional development: training, certification programs, events, and team buildings;
  • Attractive remuneration package;
  • Life events’ gifts, corporate presents and awards, years of service bonuses;
  • Special prices for the Company products.

ASBC Company is a part of ASBIS Group, the pre-eminent global value add distributor, OEM, and solutions provider with over 2600 employees in 28 subsidiaries across the EMEA region. We are distinguished by our in-depth industry insight and 32+ years of experience as a reliable global partner for clients and suppliers.

We are proud of being one of the certified companies by Great Place to Work®, the global authority on workplace culture, as we believe that our true asset is people. ASBIS invests a lot to create a workplace where every employee has consistently positive experience, professional growth, and appropriate support to unlock their potential and build a future with the company.

Whatever your area of expertise and specialization, you will find a range of career opportunities at ASBIS.

We are on a mission to bring technology to everyone and are looking for new colleagues. Are you the one? Apply now.

Ұқсас бос орындар

    Service center manager

    • GTI-Li auto
    • Казахстан, Алматы
    • 15 days ago

    ... daily operational activities of the service center. 2 Responsible for researching, ... experience in vehicle after-sales service. 3. Bachelors degree or above. ... Li Auto Inc. is a leader in China’s new energy vehicle ...

    almaty.hh.kz
    до 3500000 KZT

    Cтарший агент по работе с VIP-клиентами (VIP Сustomer Service Supervisor)

    • TAV KAZAKHSTAN OPERATION SERVICES (ТАВ КАЗАХСТАН ОПЕРЭЙШН СЕРВИСИС)
    • Казахстан, Алматы, аэропорт Алматы
    • 2 days ago

    ... leading global airport & travel hospitality service providers, currently presented in 19 ... vacant position of VIP Customer Service Supervisor (Head of the Agents ... perform high-level quality customer-service in VIP-lounges of airport ...

    almaty.hh.kz

    Lead Product Line Manager

    • АСБИС Казахстан
    • Казахстан, Алматы
    • 25 days ago

    ... to join our subsidiary company APPLE Premium Reseller(ASBC). ASBC Company ... sales department orders. Purchase of Apple mobile phones for our I- ... to your efforts; Work on Apple equipment (Mac, iPhone) and use ...

    almaty.hh.kz

    Администратор кафе

    • BIG Apple Nur-Sultan
    • Казахстан, Алматы, проспект Абылай хана, 145
    • 12 days ago

    ... для нашей кофейни BIG Apple Almaty. Если ты любишь общаться ... . О нашей кофейне: BIG Apple Almaty — это не просто сеть ... понятными каждому. В BIG Apple Almaty мы гордимся тем, что ... вклад в развитие BIG Apple Almaty и вместе с нами ...

    almaty.hh.kz
    от 250000 до 500000 KZT

    Sous Chef Chinese cuisine

    • Sheraton Astana Hotel
    • Казахстан, Алматы
    • 2 days ago

    ... areas (e.g., banquets, room service, restaurants, bar lounge and employee ... guest hospitality, exemplifies excellent customer service and creates a positive atmosphere ... to provide excellent customer service. Establishes guidelines so employees understand ...

    almaty.hh.kz

    Sous Chef Chinese cuisine

    • Sheraton Astana Hotel
    • Казахстан, Алматы
    • 2 days ago

    ... areas (e.g., banquets, room service, restaurants, bar lounge and employee ... guest hospitality, exemplifies excellent customer service and creates a positive atmosphere ... to provide excellent customer service. Establishes guidelines so employees understand ...

    almaty.hh.kz

    Sous Chef Chinese cuisine

    • Sheraton Astana Hotel
    • Казахстан, Алматы
    • 2 days ago

    ... areas (e.g., banquets, room service, restaurants, bar lounge and employee ... guest hospitality, exemplifies excellent customer service and creates a positive atmosphere ... to provide excellent customer service. Establishes guidelines so employees understand ...

    almaty.hh.kz

    Invoice Processing Intern, Almaty

    • Coca-Cola İçecek Kazakhstan  ( ТОО СП «Кока-Кола Алматы Боттлерс» )
    • Казахстан, Алматы, Гоголя, 203\73
    • 17 days ago

    ... Deliver the highest quality of service as defined by the team leader in conjunction with the business units Meet Service Level Agreements (SLAs) and productivity ...

    almaty.hh.kz

    Omni Channel Leader

    • АСБИС Казахстан
    • Казахстан, Алматы
    • 25 days ago

    About the position: Omni Channel Leader is a significant and influential ... consistently modeling and upholding the Apple Values; Assist senior management team ... presents and awards, years of service bonuses; Special prices for the ...

    almaty.hh.kz

    Customer Service Finance Supervisor, Eurasia

    • Mondelez Kazakhstan LLP
    • Казахстан, Алматы
    • 3 days ago

    ... stock is constrained, delivering against service and fill rate targets. How ... of a powerful Customer Service Finance team Customer Service Finance Team management - credit control, ... related activities) in customer service or sales departments Ensure the ...

    almaty.hh.kz

    Руководитель Service Desk

    • Публичная Компания «Freedom Finance Global PLC»
    • Казахстан, Алматы
    • 25 days ago

    ... ; Управление и руководство командой специалистов Service Desk, включая их обучение, оценку ... интеграции и эффективной работы системы Service Desk. Мы ожидаем от кандидата: Опыт работы в области Service Desk на руководящей позиции; Знания ...

    almaty.hh.kz

    I-Store opening Marketing manager

    • АСБИС Казахстан
    • Казахстан, Алматы
    • 25 days ago

    ... мы: Мы являемся официальным партнером Apple со статусом Apple Premium Reseller Мы сотрудничаем с такими компаниями, как Apple, Lenovo, Dell, HP, Logitech, Microsoft, ... с Трудовым кодексом страны Технику Apple (Mac, iPhone) и использование лицензионного ...

    almaty.hh.kz

    Customer Service Manager

    • АНКОР Центральная Азия
    • Казахстан, Алматы
    • a day ago

    ... a key focus for Customer Service Manager. Responsibilities: ​​​​​​Demand management at ... sales forecasting. Improvement of Customer Service efficiency at plant level, KPI ...

    almaty.hh.kz

    Customer Service Specialist (Maternity leave cover)

    • Данфосс
    • Казахстан, Алматы
    • 6 days ago

    ... to join a global market leader and experience satisfaction, coming from ... currently looking for a Customer Service Specialist based in Almaty. Job ... the following: Providing high-level service to both internal and external ...

    almaty.hh.kz

    RTL Development Manager

    • АСБИС Казахстан
    • Казахстан, Алматы
    • 25 days ago

    ... opening new monobrand stores for Apple products Key responsibilities: Economic analysis ... after NSO; Sent audit to Apple; Preparation and defense of SFF ... presents and awards, years of service bonuses; Special prices for the ...

    almaty.hh.kz

    Insurance Leader

    • АСБИС Казахстан
    • Казахстан, Алматы
    • 19 hours ago

    ... are searching an experienced Insurance Leader to join our team. About ... , claim management, renewal process; Natural leader, willing and able to be ...

    almaty.hh.kz

    Корпоративный тренер ( Apple retail)

    • АСБИС Казахстан
    • Казахстан, Алматы
    • a day ago

    ... позиции: Компания iSpace, крупнейший партнер Apple в СНГ, приглашает в свою ... . Знание продуктов и услуг компании Apple. Готовность к поиску новых инструментов ...

    almaty.hh.kz

    Официант BIG Apple

    • Пак
    • Казахстан, Алматы, проспект Абылай хана, 145
    • 4 days ago

    ... команде в сети кофеен BIG Apple Almaty. Мы ищем ответственного и ...

    almaty.hh.kz
    от 200000 до 600000 KZT
Top