Technical Engineering Advisor (with knowledge of English and Turkish languages)
Қала :
Казахстан, Ottobrunn
Компания :
Xometry Europe GmbH
Жалақы :
Табылды :
16 days ago
Xometry (NASDAQ: XMTR) is a leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world. Xometry uses its proprietary technology to create a marketplace that enables buyers to efficiently source on-demand manufactured parts and empowers sellers of manufacturing services to grow their businesses. Xometry’s customers range from self-funded startups to Fortune 100 companies.
Xometry powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for engineers and purchasers at start-ups, mid-sized, and large companies to tap into global manufacturing capacity.
As a Technical Engineering Advisor you will be part of a fast moving team of engineering professionals who solve supply chain problems for customized parts. In this role your prmary responsibilities will be:
Engineering Case Management (70%)
- Problem solve and follow-up on troubled orders to improve supplier relationships and quality.
- Apply engineering knowledge on manufacturing design and production to ensure jobs are delivered on time.
- Understand supplier capabilities and execute supplier oversight activities, which may include phone assessments, surveys, quality reviews, supplier corrective actions and supplier visits.
- Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases.
- Provide excellent customer service by keeping customers updated on resolution of troubled orders.
Process and Quality Improvement (20%)
Teamwork, Collaboration, and Safety (10%)
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Interface with Design Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
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Effectively communicate with all key stakeholders, to include suppliers, customers, and leadership.
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Participate and provide input on initiatives to simplify and automate complex processes.
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Perform all work in compliance with Xometry's quality and safety systems, policies and procedures.
What it takes:
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Bachelor of Science Degree in Manufacturing Engineering or a Technical related field is preferred.
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A minimum of 5 years of related experience, preferably in manufacturing or operations
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Proficiency in English and Turkish
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Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements mechanical and electrical inspection methods.
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Strong knowledge about CNC machining, sheet metal applications and their succeeding processes (EDM, Coating, etc.).
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Knowledge about GD&T tolerances and production methods tolerance capabilities.
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Capable to give design feed-backs and able to use CAD.
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Capable of performing root cause analysis and identifying solutions to complex problems.
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A self-starter, who works independently, and can drive actions to completion.
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Strong organizational skills and the ability to work in a dynamic environment.
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Able to multitask, meet deadlines and support all supplier quality field activities.
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Strong communication skills (both oral and written) + ability to manage up and to the side.
We offer:
- Remote full-time job
- Working days (Monday to Friday)
- Fixed rate depending on the career level
- Significant annual loyalty bonus
- Overtime hours are possible for this position
- Corporate Laptop
- Free corporate language courses
Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.
Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team.
We care: ongoing free of charge well-being activities for our people, charity projects worldwide.
Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty.
Onboarding: Well structured onboarding plan for new employees combining all in one process, technology, and systems components.