Helpdesk Support

Қала : , Almaty,
Компания : International Bank
Жалақы :
Табылды : 27 days ago

Сипаттама

ExcellentPOSITION: Helpdesk Support POSITION OBJECTIVE: To perform Technology Helpdesk / Desktop support functions;To perform BOD, EOD procedures and other related duties according to corresponding TI CFCs; PRINCIPAL RESPONSIBILITIES: ePO, Patches installation and VTM administration New PC deployment and old PC retirement PC moves, hardware upgrades and troubleshooting Printer support for end users Desk visits to end users, when problem can not be resolved remotely On-site support of presentations, Town Halls, Video conferences, trainings, etc. Provide service to internal client according to SLA, closely interact with clients in Russian language Maintaining Hardware Inventory Participate in Quarterly RCSA process Work in shifts to provide extender hours of onsite support Participation in an on-call rotation (including late night, weekends and public holidays site visits on short notice) On site support of Disaster Recovery tests Perform other functions as requested by Management, which are in line with position objective SPECIFIC EXPERIENCE/KNOWLEDGE AND EDUCATION: Education: Advanced Degree Microsoft Certificate Professional is a big plus for successful candidate Problem management and investigation skill Send CV

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