IT Head
... educations to end-users on IT systems, software applications, security best practices, and other IT-related topics. Compliance and Governance: ...
Hospitality Software IT Specialist (Astana)
Қала :
Казахстан, Астана
Компания :
HRS
Жалақы :
Табылды :
15 days ago
Сипаттама
HRS Hotel Restaurant Systems is the company with an excellent reputation for service. With a team of experts, HRS is a leading supplier of IT solutions for the hospitality industry.
We offer a wide range of innovative solutions, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, plus much more.
About the role
You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across Kazakhstan. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
Requirements
- IT background preferrable.
- Open minded, eager to learn new knowledge in inventory management and IT.
- Communicative, ready to travel
What you will be doing
- Software installation (Spa and hospitality industry)
- Provide telephonic / remote / onsite support for IT products, QA skills advantageous.
- Ensure accurate and timely updates of logged support issues on the in-house call logging system.
- Research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigation
- Assist with the occasional implementation, testing and writing of documentation
- Test and troubleshoot new versions prior to release.
- Prioritize numerous issues of varying severity & service levels and deal with them
- accordingly.
- Log and manage support cases with 3rd parties.
- Business Travel up to 50%
Language requirements:
- English, both written and spoken, B1-C1 level
What we offer you
- Multinational enthusiastic environment.
- Motivating remuneration package.
- Wide opportunities for professional growth within our fast-growing company;
- Hybrid working model.
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