RAN Support Engineer

Қала : , Almaty,
Компания : Ericsson
Жалақы :
Табылды : 19 days ago

Сипаттама

DescriptionAbout this opportunity We are now looking for a RAN Support Engineer that will provide technical service and support to our customers. In this role, you will solve and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. In addition, you will be responsible as the customer technical lead driving the technical critical issues and regular tracking of CSR status to ensure SLA fulfilment.As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date. Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. Kazakh/Russian and English proficiency is required. The role more than often requires you to tackle big responsibility and it is important that you can work independently. What you will do Handle customer issues (via CSR handling tool – CSP)Assure the customer’s requests are according to the scope of service included in the contract, avoiding over delivery to generate AoSAct as Investigation Leader with the responsibility to own E2E CSR investigation and progress and drive towards the support and maintenance organizationAct as Customer Technical Lead responsible to drive customer operational and technical issues and regular tracking of CSR status to ensure CSR SLA fulfilment, working closely with Service Delivery Manager (SDM)Handle Software Update Management (SUM) Drive knowledge transfer & re-use content from the Structured Knowledge Management ProcessHandle dedicated support for customers located in Kazakhstan, including onsite intervention to customer premises whenever requested by the customer and when customer issues cannot be solved remotely (both in Emergency and Normal CSR handling)Handle Customer Support Activities for the customers in CU SEME, located in Eurasia, Western Balkan Area and potentially outside this area if neededManage Customer Relationship, setup operational performance and delivery, secure delivery process and procedureIdentify new business opportunitiesFollow CS process, models & strategyBe part of Emergency Service Roster, delivering 24/7 Emergency support for RAN domain for the customers in the scope of Customer Support contractsProblem Management handling: Emergency Review Boards, handling GOLS messages, participation in RCAsYou will bring Education: Academic degree, minimum on bachelor level, in engineering (Telecom)Min years of experience: 5 YearsWork experience: Customer facing role, Technical support roleDemonstrated ability: Radio Access Networks, 2G/3G/4G/5G, Cloud solution competence is a plusRAN Network architectures knowledgeNegotiation & argumentation skillsPlanning & organizing skillsDelivering results & meeting customer expectationsPresentation & communication skillWorking with people, Team working skillsKnowledge Sharing & Collaboration skillsApplying expertise & technologyProficient in English and Kazakh/Russian language. It would be a plus if you have:Experience in Baseband/Node B and to know Moshell/AMOS is an assetETCP RAN Certification or other technical certificationC++, Python knowledge and familiarity with Cloud platforms is an advantageEncouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

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