Passenger Service Agent
... . You have working knowledge of passenger service, ground staff, airport staff and ...
Passenger Service Agent
Қала :
, Kazakhstan,
Компания :
TNC Aviation
Жалақы :
Табылды :
8 days ago
Сипаттама
TNC was incorporated in the year 2009 and since then has been recognized as one of the best pilot training institutes in Delhi. TNC's Programs are designed to provide quality and safe training to its professionals incorporating global training standards. Our numbers speak for our success!! We have successfully trained 700+ pilots across the country and who are placed among the topmost airlines in India. If you have a dream of becoming a pilot and want to fly high with your career, TNC is the name you can trust!! The Role You will be responsible for : To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures. Key Responsibilities And Accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities. Reservations & Ticketing: Making reservations across the counter Selling of tickets. Remitting cash to the concerned department. Answering customer queries over the telephone. Departures: Attend the pre – flight and post flight briefings. Setting up of check in counters. Screening of checked in baggage. Maintain high quality of Check in procedures. To assist customers with special requests. Arrivals: To assist customers with special requests. To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same. Co-ordination with the baggage vendor for the damaged bags. Follow up with the en-route stations regarding lost baggage. Post flight departure Filing of all necessary flight papers Any other responsibility assigned by the management from time to time Functional Responsibilities: Maintain standards as per Company requirements Ensure effective threat assessment and response capability Achieve department goals and follow up Perform duties as per the Security Programme Maintain performance standards and follow up with your shift Monitor continuously the Quality System and the level of conformance Secure quality levels Optimize resource Aware of Emergency Response Procedures, rules and regulations Acquire and maintain necessary skills required to perform job functions Maintain work procedures as per company requirements Carry out development dialogue with the Team leaders Control theft and pilferage of company property Administrative Responsibilities: To maintain files and log sheets Give inputs for training requirements Updating of manuals and local procedures Ensure competent and qualified work force are detailed for duty Verify Invoices Personnel development and management Maintenance of equipment Ideal Profile You have at least 4 years experience within a Customer Service role, ideally within the Aviation industry. You possess excellent interpersonal as well as written and verbal communication skills. You have working knowledge of passenger service, ground staff, airport staff and customer experience You are a strong networker & relationship builder You are a strong team player who can manage multiple stakeholders You are adaptable and thrive in changing environments What's on Offer? Opportunity within a company with a solid track record of performance A role that offers a breadth of learning opportunities Attractive Salary & Benefits
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