Compliance Manager
... Viterra is seeking a Country Compliance Manager Kazakhstan to join our Corporate Compliance team. We are looking for an enthusiastic and responsible colleague who owns the Compliance program in the region and ...
Sr Advisor, Compliance manager
Қала :
, Kazakhstan,
Компания :
Antal International
Жалақы :
Табылды :
14 days ago
Сипаттама
Job Description The core objective of this role is to educate and coach Independent Members regarding Rules of Conduct, the Business Marketing Plan, the terms and conditions outlined in the Member Application and Agreement, as well as regulatory requirements. To prevent, control and correct violations to promote an ethical and fair environment where health products may be distributed, Independent Member businesses may thrive and to protect company’s intellectual property rights, thereby protecting Members of the company, the Customers and the brand and image of the company. Responsibilities: Educate, coach and provide guidance to Members so Members can promote/conduct their business in a manner that is ethical and fair; conducting trainings/presentation at business events /distributors/members meetings, provide coaching by phone conversation and/or in person, participating S&P meetings, revision of distributor/member materials and ethical quiz. Processing complaints from Members/customers/internal & external parties by answering incoming calls, emails, written forms/letters, inquiries and record in the corporate system in accordance with SLA. Responsible for the overall assigned case file handling procedure includes but not limited to manage case file in MPC system, research, investigate, documentation as well as oral/written/face-to-face communication with company staff to resolve the issues and possibly dealing with legal and external parties. Be accountable and handle case file in timely manner and within the set SLA; keep the Manager be informed on the progress and escalate as appropriate. Be knowledgeable and updated with the internal Rules of Conduct, Business Marketing Plan, intellectual property rights and local regulatory requirements in order to support Member’s inquires and coach Members to conduct business in compliance with internal and external rules/laws. Perform proactive research to minimize potential violations related to Member’s business activities includes but not limited to review internet, social media and/or any media, generate internal reports to analyze trends of Member’s activities, purchasing products from suspicious channels and/or work with external agencies. Processing and coordination of Mystery Shopper visits and investigations in responsible regions. Cooperation with employees in order to support local business ethical development, join and react in staff’s claims in chats. Report and present MPC activities and local issues upon management request. Complete all clerical responsibilities associated with case files or team’s duties includes but not limited to letter correspondence, emails, calls, prepare report and filing. Attend and support member corporate events as directed. Requirements: Bachelor’s degree in a relevant field. Customer service experiences. Minimum one year on the position of Advisor Multitasking – able to handle number of different tasks, then organize and prioritize for the best results. Adaptive – able to deal with ambiguity, can effectively cope with changes. Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information. Strong fact finding and follow-through skills. Readiness to business trips. Excellent call handling or retail customer service skills. Excellent verbal and written communication skills. Good knowledge of MS office. Multilingual, good command of the English language (Advanced). In a position of policies/guidelines bounded environment which requires resolving problems in a day-to-day operations. Experience in multi-level marketing or compliance, investigation based or legal related field is a plus. Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
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