Technical support specialist (service)
... need to be reported to service management; Escalate issues to manager for resolution. Where required, due to local business structure or needs, provide technical ...
Business Developer Aftermarket Service
Қала :
Казахстан, Алматы
Компания :
Хилти Казахстан
Жалақы :
Табылды :
11 hours ago
Сипаттама
WHAT'S THE ROLE?
- Responsible to drive and implement all relevant AMS initiatives in META Partners and support MO Profitability.
- Understand customers needs, Competitive trends, including key differentiation dimensions and relevance.
- Set a mid term direction for AMS roadmap & actively communicate the value proposition.
- Manage stake holders effectively by ongoing proactive communication, aligning priorities with the MO, the Hub, Regional AMS team.
- Business ownership to drive sustainable value creation within partner markets, to take necessary actions proactively, and to follow up effectively to get things done.
- Deliver excellent service level by executing seamless customer experience through end-to-end services processes for all customers, including complaint handling, quality management and fair repair pricing to build a strong value for money awareness to support tool sales growth.
- Apply the global AMS process in META Partners by implementing global AMS standards, Create a lean-er TSC: Establish a culture that improvement ideas are standard behavior. Implement changes in the TSC that manage capacity for future Repair Output growth.
- Support TSC productivity, by actively balancing all relevant cost (OPEX, COGS and Freight) including Inventory management.
- Coach team members to own their professional development and follow passionately our "moment" approach to people contribution.
- Market Visits to be done to support the Partner Market Business (Near East and East Africa)
WHO IS HILTI?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
WHAT DOES THE ROLE INVOLVE?
The Business Developer AMS is responsible for implementing AMS Hilti Standard and developing profitable business with the partner and offering best in class AMS services to customers in distribution markets across Central Asia.
WHAT DO WE OFFER?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.
Additionally, we offer you a competitive salary and a wide range of benefits, these may include day care for your kids or a free in-house gym.
WHAT YOU NEED IS:
- An agile approach to solving problems
- Strong communication and interpersonal skills
- Enthusiasm to learn and drive to succeed
- Technical Background (Bachelor degree in Mechanical/Electrical) is an advantage
- AMS/ TSC experience is an advantage
- Proven leadership skills
- Proficient in Both English and Russian is a must
WHY SHOULD YOU APPLY?
Year upon year we are recognized as one of the tops 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter what your background.
Hilti is an equal opportunity employer.
We look forward to receiving your application!
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